Contacting customer support for virtually any concern or concern can show difficult and universally irritating. Although American Airlines delivers numerous selections to resolve shopper queries, its specialized customer care structure may be challenging to navigate in case you’re not accustomed to the system.
The customer support Division can help with any journey-related subjects. Even so, you have to Call a special Division for refunds, AAdvantage member subjects, cargo and parcel providers, or shopper relations issues, which include all write-up-journey issues, problems or disputes.
Below’s a breakdown to assist you to navigate the complicated American Airlines customer care system.
American Airways customer support phone number
Below’s the variety to Speak to customer care in the U.S. and Canada:
1-805-918-9018
Following positioning your simply call, the automated procedure guides you through a number of inquiries to immediate you to the right topic.
What sorts of issues can customer care assist with? It is possible to call for reservations, ticket alterations or cancellations, delayed or cancelled flights, receipts, baggage concerns, Exclusive assistance or some other current travel inquiries.
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Nerdy Suggestion
Usually, the quickest way to get by means of to your Are living agent is by urgent 0 at every prompt. Then, you’ll have the option to press 3 to remain on maintain or push one to get a connect with-again.
Didn’t get The solution you’re seeking? It is possible to call again and discuss to a different agent who could possibly have additional working experience or training or ask to talk to a supervisor.
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AAdvantage implement app
You can also Call customer support directly from the American Airways app; having said that, you must be an AAdvantage member to work with this new function. Obtain the app and log in towards your account. Tap the chat bubble icon on the home display to attach directly to a customer service group member. You can find also a 24/seven Digital assist Device within the app.
American Airlines on Twitter
Even though it's not the swiftest way of acquiring an answer in your question, utilizing Twitter may be a great way to get your issue solved if you feel like one other methods aren’t working. Given that Twitter is general public experiencing, the American’s customer support reps on Twitter is usually extra sympathetic to your preferences.
The airline’s Twitter account is @americanair and its Twitter site is pretty Lively with reps seeking to fix issues.
» Find out more: Efficient approaches to get Airways and accommodations to bend their guidelines
Cargo and precedence parcel customer care
American offers a individual customer care group, accessible 24/7, to assist with all cargo associated products and services, like:
Typical cargo.
Priority parcel support.
Animals.
Human stays.Visit the focused web page to e-book or monitor your shipment, come across your cargo terminal, obtain schedules, or obtain a specific department email or phone number.
The American Airways cargo contact number is one-805-918-9018.
Requesting a refund
If the intention is to ask for a refund, there’s no must Get in touch with customer service since the Office doesn’t tackle refunds and can immediate you to the web site.
Head to AA.com/refunds, in which you’ll have the option to ask for a refund or Examine the position of a refund. Presently, There is not a phone number; to help make contact, it's essential to use the website or mail.
If you might want to Get hold of the refund department after you have requested a refund:
Check out AA.com/refunds and scroll down to the bottom in the page.
Beneath "Customer support," click "Get in touch with Refunds."
There you will have the option to voice your worries a couple of refund.
You may as well fax the refund department at:
one-805-918-9018
Worldwide: 1-805-918-9018
Assist using your AAdvantage account
When you have questions about your AAdvantage account, you are able to demand account-similar thoughts, scheduling or cancelling award journey or examining application benefits.
Get in touch with info in the U.S. and Canada
1-805-918-9018
Monday - Friday
8 a.m. - seven p.m. (CT)
Calling purchaser relationsThe shopper relations Section can assist you with any write-up-journey associated thoughts, compliments, problems or disputes. One example is, in case you skilled a dilemma with your flight you have the option to achieve out by mail at:
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
You may as well Visit the "Customer Relations" page and send out them an email by clicking on this website link.
Please Observe that American does not now provide a method to Speak to The shopper relations Section by cellular phone.
Social media marketing feedback platforms
Should you’d like to offer opinions about your expertise with American Airlines, you are able to scroll all the way down to the bottom from the AA.com site and click on the Fb or YouTube icons. This process of communication is used for feedback only and does not offer Option-based mostly opportunities.
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Final ideas on calling American Airways customer service
There are a selection of solutions for getting in contact with American Airlines, depending on your certain desires. If you wish to e-book a flight or produce other journey-similar questions, your very best option would be to contact the 800 amount or access out on its app.
AAdvantage members are best served by contacting the AAdvantage Division. For refunds, bypass customer support and go on to the refund website.
In the event you’re planning to mail cargo, there's a different customer support crew. And When you have comments or issues after completing your flight, You can utilize The shopper relations website page. Following these guidelines can assist you streamline your customer service experience significantly. Returns/Refund/Cancellation Coverage
Any PNR or itinerary receipt could be returned as much as a yr following the date of journey.Fees and fares must be paid towards the copyright in almost any recognized forex. Cancellation payment: The exchange price utilised when paying with a different kind of currency as opposed to a person used to calculate the fare depends upon the rules and limits on the lender, the bank card provider, as well as the copyright. Tickets that were ordered and processed refunds may additionally be subject matter to these principles.
If you want further specifics of your American flight cancellation, it is possible to study it below:
We welcome your inquiries linked to American apps and may be pleased to assist you.
Now we have a simply call centre that's open every single day on the 7 days. We are reachable. You may also ship us an e mail in its place. Each email will get a reaction from us inside of forty eight hours.
American cancellation plan:
The proportion with the return you get may possibly fluctuate dependant upon American coverage, the justification for your personal refund ask for, along with the length of time involving the date within your request as well as the day of one's departure.
All airline refunds and foreseeable future credits are topic to the fare constraints, policies, and techniques of each airline.
To the payment web site, services fees will probably be transformed to the forex of the nation.
Adults, kids, elders, infants, pupils, and the army are all diverse types of travellers.
Company costs is going to be placed on all improvements, refunds, cancellations, and future credits per man or woman and for each ticket.
All submit-ticketing expenses, like our transaction support costs (booking fees), aren't refundable and will differ Anytime.
Any service fees and prices levied by airlines or other suppliers are in addition to our costs.
Authorities fees and taxes might be transformed Anytime.
Your account will only be charged the final complete selling price that our salesperson has displayed or reviewed.
Exactly what is the American Airlines cancellation policy? Let's explore right here:
1. There are refund guidelines For almost all of our airline tickets. Only available if our travel suppliers' cancellation and refund procedures are in influence plus your refund request has actually been granted.
ou are not deemed a no-exhibit if we will be able to protected waivers within the providers to take care of this preferred cancellation and refund (most no-show bookings are ineligible for any waiver from suppliers for refund processing).two. A significant share of our airline tickets are usually not refundable.
The constraints, policies, suggestions, and techniques that apply to airline fares also utilize to airline refunds and upcoming credits.
3. Individual Expert services
All Specific Solutions, obtainable only upon request, are subject to each airline's inspection and acceptance method in addition to its fare constraints, policies, and treatments. The payment of Unique Company Costs will be manufactured at time the assistance is supplied, and they'll only be reimbursed If your ask for is denied by the Airlines.
Unique conditions to search for:
Incorrect title
You will find a discrepancy between the identify on the passenger's airline ticket and also the names on their own passport or another form of recognised government identification.
Visa/Passport
A letter of denial to get a passport or visa is normally necessary as a way to method a ask for.
Baggage
Be sure to preserve all receipts and baggage tags.
In the case of absence during a flight
You will have to present evidence demonstrating why you were not able to depart promptly.
Resisted boarding
For your scheduled departure, you will end up required to clearly show documentation of The explanation you were denied boarding.
Replicate Tickets Copies of all tickets with the very same itineraries as These reserved with us are demanded as a way to submit a refund ask for.
American Airways Airports
Hop with a(n) American Airlines flight nowadays by traveling to many destinations out of these domestic and Intercontinental airports:
Airport Code
Country
Airport Title
Range of Flights
DFW USA Dallas-Fort Value Intl. 599
CLT United states of america Charlotte-Douglas Intl. 536
ORD United states of america O'Hare Intl. 317
PHL United states of america Philadelphia Intl. 247
MIA United states of america Miami Intl. 193
DCA United states Ronald Reagan Washington Nationwide 152
PHX United states Sky Harbour Intl. 141
LAX United states Los Angeles Intl. eighty one
LGA United states of america LaGuardia 72
BOS United states of america Logan Intl. fifty seven